Returns & Exchanges

Returns

You have bought something on MuslimKidsWorld.com? We trust you are satisfied with your order, however if you are not please read our options below.

What is our return policy?
Return or Exchange requests should be made within 30 days of receiving the package.

Un-tampered merchandise may be returned or exchanged within 30 days of the date of purchase.

All returned products must be in their original condition with all tags attached, unworn and unwashed.

Returns will be refunded in the manner in which the original purchase was made, within 10 days of our receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax.

Shipping and handling costs are non-refundable.

Please proceed carefully for a return or exchange, after making your selection it cannot be changed.

Pack and seal your return merchandise securely and include the RMA.

Please note that we are not responsible for items lost in return shipping, so ensure to ship through a courier that offers tracking service.

We do not cover the cost of return shipping as you will be responsible for return shipping charge.
Cancellation Policy
Orders can be cancelled or changed completely only within the first 24 hours of placing the order.

We CANNOT guarantee cancellations or changes after 24 hours, our items are made-to-order and once processed cannot be cancelled.

If we are able to stop your order in the middle of processing time, it will be assessed a 15% restocking fee.
How do I start the return process?
Please fill in the form below.

You will have 7 days after you receive the confirmation to return/exchange to ship out your merchandise.

Pack and seal your return merchandise securely.
Shipping fees?
We do not cover the cost of return shipping as you will be responsible for return shipping charges.

Please note that we are not responsible for items lost in return shipping so please ensure you ship through a courier that offers tracking service.

Shipping and handling charges are also nonrefundable.

Do not refuse delivery. Call us if you would like to cancel/return an order. Courier companies are third parties. Refused packages are abandoned by courier companies and redirection to our office is not guaranteed. If redirected, your package will be treated as return and return shipping fees will be assessed. If the package is lost or abandoned during return complete cost of the package will have to be borne by the customer. Hence please contact us if you chose to return/cancel an order and we will be happy to assist.
Restocking fees?
If after inspection, the item is concluded as not in immediate re-saleable condition, there could be a 15-25% restocking fee. A 15% restocking fee will be applied to any item not qualified for immediate re-sale.

A 25% restocking fee will be charged on items with missing tags that appear to have been used or abused.

No refunds will be given on intentionally damaged or altered items.
Return defective item/wrong shipped item?
If you received a defective or wrong item you will have to contact MuslimKids within 30 days of receiving the order.

Please note there could be a variance in color due to screen resolutions which cannot be perceived as a defect.

All returned merchandise is subject to inspection. Exchanges for defective items will be made with identical size and item ONLY, free of charge. MuslimKids will cover the return shipping costs.

Your replacement item will be shipped standard shipping.

If you request express shipping applicable fees will be included in your final cost.

If no replacement item is available a full refund for item cost and shipping charges will be given.

If you received the wrong item, to receive credit for your return shipping cost you must attach the Return Shipping Receipt along with the Return Form.
Non-refundable items
Final sales: All Gift cards, e-gift certificates, jewelry and items marked as "Sale" are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.

Full Custom altered orders: complete custom orders cannot be returned for exchange, credit or refund. These items are specifically made to fit you and have no resale value.

Your Name (required)

Your Email (required)

Your Phone

Your Order #

Reason for returning

Items to be returned

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Description

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